Computer Science Frequently Asked Questions

Table of Contents
  1. Where can I find more information on the Wireless Project?
  2. How do I get a login account for the wireless connection?
  3. Can you walk me through a session of connecting to a wireless network?
  4. How do I get a campus-wide UNIX account?
  5. How do I use the campus-wide UNIX account?
  6. What software applications are supported in our open lab? Where do you find the software? How do you install it?
  7. Where to find this off campus equipment authorization form?
  8. How do I dial in using dial-up modem using PPP?
  9. How do I remove my email from the greylisting anti-SPAM checking?
  10. What does our Computer Center (MH 325) look like?
  11. How do I patch my eTrust client?
  12. How do I upgrade my firefox browser?
  13. Where can I get help if I have problems with my laptop?

List of FAQs
  1. Where can I find more information on the Wireless Project?
    Although we're still in the forming stage, here are some locations with the current information:

  2. How do I get a login account for the wireless connection?
    This account is required for you to access SJSU's wireless network.

    You need to create your own account by using your Tower Card number (TCID) by visiting the site below:
    http://www.sjsu.edu/sjsuone/ and clicking the link, "Launch the SJSUone Application" in the middle of the page under "Quick Links" section. This will bring up another browser window running the application program.

    Please follow the instructions within that program.

    After registering your account through the above website, you are now ready to connect to the SJSU wireless networks. Here is a list of basic procedure for you to connect to the SJSU wireless network (SWN):

    1. Once your laptop is configured to used a wireless network card, your laptop should automatically find the nearest SWN access point.
    2. Upon your acceptance to join this network through your operating system, you will be connected to a temporary network.
    3. At this point, you should bring up your browser, and then visit any website on the internet (e.g., www.sun.com).
    4. Instead of reaching the destination (e.g., www.sun.com), you will be presented to an authentication webpage for your to login using the TCID account you created above (via www.sjsu.edu/sjsuone).
    5. Upon successful authentication, your browser will display the "Login Successful" window. Keep this window open for logging out later.
    6. When you are done with your session, click the "Logout" link in that browser window.
    7. If you do not log out following this procedure, then you may not be able to connect back to SWN right away, and have to wait until your previous session times out automatically, waiting up to 15 minutes.

  3. Can you walk me through a session of connecting to a wireless network?
    [Detailed cookbook steps]

    In a nutshell, let your operating system (or wireless card) find a nearest network named "SJSU" and connect to it, without any encryption.

    Then open up your browser and browse to any site on the Internet. At this point, you will be redirected to an authentication page where you would authenticate (i.e., login) yourself using the account information you registered in the above SJSUone step.

    Be sure to keep the browser window with "Logout Wireless Network" link inside it. Click that link when you are done with the network connection.

    [Detailed cookbook steps]

  4. ** The method described below will be replaced with the above SJSUone accounts in the future for SJSU wireless network access authentication **
    How do I get a campus-wide UNIX account?

    This account used to be the primary method of acquiring the login account for the campuse-wide email account as well as wireless access. Even though this method is still active, the plan is to retire this process in the future. Fill out the form: https://notesapps2.sjsu.edu/apps/admin/unixam.nsf/Legal?OpenPage
    On this page, start out by clicking "I Accept" link at the bottom which will start up a new browser page with an application form.
    For general UNIX Accounts help: https://notesapps2.sjsu.edu/apps/admin/unixam.nsf

  5. How do I use the campus-wide UNIX account?
    Start out by reading through instructions at: https://notesapps2.sjsu.edu/apps/admin/unixam.nsf/UnixUsing?OpenPage
    But, except for changing your password, you would not need to login to the UNIX server in order to use SJSU's wireless networks.
    For general UNIX Accounts help: https://notesapps2.sjsu.edu/apps/admin/unixam.nsf

  6. What software applications are supported in our open lab? Where do you FIND the software? How do you install it?
    Please click here to see the document.

  7. Where to find this off campus equipment authorization form?
    http://cs.sjsu.edu/faqs/off-campus_equipment_authorization.htm

  8. How do I dial in using dial-up modem using PPP?
    SJSU's IT Support has this HOW TO document.

  9. How do I remove my email from the greylisting anti-SPAM checking?
    Send an email to: Vijay.Patel@sjsu.edu requesting to be taken off the greylisting.

  10. What does our Computer Center (MH 325) look like?
    Please visit this link for before and after views.

  11. How to patch your eTrust client?
    1. Check the version of eTrust that you have; if it is 7.0.139, you need to patch your machine (desktop and laptop). Please follow these instructions to check which version of eTrust you have: right click the icon for "Monitor both incoming and outgoing files" located at the right bottom of your screen; click Version Information.
    2. Click EAV70_0405.EXE to download the patch; you can save the file to your preferred location.
    3. Double click the exe file you have just downloaded, follow the instructions as prompted.
    4. Click "Next".
    5. Click "Begin".
    6. Wait until the hourglass is gone, then click "Finish".
    7. After the patch has been applied, the new version should be 7.0.405.
  12. How to Upgrade your firefox browser?
    1. If you use Firefox as your default browser, please upgrade it to version 1.5.0.2. If your Firefox is already version 1.5 or higher, it should upgrade itself. If it is lower than 1.5, you will need to reinstall Firefox. Here are the steps to check which version of Firefox you have: start Firefox browser, click Help -> About Mozilla Firefox.
    2. If you have a version prior to 1.5, please download the newest browser from this URL: http://www.mozilla.com/products/download.html?product=firefox-1.5.0.2&os=win&lang=en-US
    3. Double click "Firefox Setup 1.5.0.2.exe" to start the installation and follow the instructions.
    4. Click "Next".
    5. Check "I Accept the terms of the License agreement", then click "Next>".
    6. Check "custom", then click "Next>".
    7. Click "Next>" for the location.
    8. Uncheck all additional components and click "Next>".
    9. Click "Next>" for shortcuts.
    10. Click "Next>" for summary.
    11. Click "Finish".
  13. Where can I get help if I have problems with my laptop?
    CS Club currently provide services to help students with their laptops. Check the detail from this page: http://csclub.cs.sjsu.edu/?q=node/5.